Frequently Asked Questions
eb99 FAQ — Answers to All Your Questions
From opening an account to bonuses, deposits and withdrawals, and security — find clear and detailed answers to all common questions about eb99 here.
Thousands of Bangladeshi players enjoy cricket betting, live casino, and slots at eb99 every day. Both new and experienced players often have questions — how to deposit with bKash or Nagad, what the bonus terms are, or how to play safely. On this FAQ page we have provided simple and reliable answers to all those questions. If you do not find the answer to your question here, our 24/7 Bengali live chat support is always ready.
Account and Registration
Account and Registration
To open an account at eb99 you need an active mobile number, a unique username, and a password. Registration takes just a few minutes. Enter accurate information — it will be needed for verification and withdrawals later. Please note that only those aged 21 or older may open an account at eb99.
No. Under eb99's rules, only one account is allowed per person. If multiple accounts are found, they may be suspended and any associated bonuses may be cancelled. This rule is strictly enforced to ensure a fair and safe gaming environment.
Yes. eb99 is a fully mobile-friendly platform. You can easily log in from any Android or iOS smartphone through a browser. No separate app download is needed — eb99 Login page and start playing right away.
Click the "Forgot password?" option on the login page and enter your registered mobile number. After receiving the verification code, you can set a new password. If you have any trouble, contact our 24/7 live chat support and we will assist you promptly.
To ensure safe gaming and smooth withdrawals, eb99 may request account verification when needed. This can be completed by providing your national ID or other identity document details. The verification process is fully secure and your information is protected through SSL encryption.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits from bKash to eb99 are generally instant. Your account balance will be updated within a few seconds of a successful payment. If there is a delay due to network issues, it will complete within a few minutes at most. The minimum deposit amount is ৳200.
Yes. eb99 supports deposits and withdrawals through four mobile banking methods — bKash, Nagad, Rocket, and Upay. To deposit with Nagad, go to the cashier page, select the Nagad option, and enter the amount. The process is fast and secure.
The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500. These limits apply to all methods — bKash, Nagad, Rocket, and Upay. Make sure your account verification is complete before requesting a withdrawal.
Withdrawal requests from eb99 are generally processed within 5 to 30 minutes. This is one of the fastest withdrawal speeds in Bangladesh. Bank transfers may take slightly longer, but we always try to send your funds by the quickest route available.
eb99 itself does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transfer charges. Check your payment provider's website for the exact charges.
First, wait a few minutes and refresh the page. If the balance is still not showing, contact us on live chat with a screenshot or transaction ID of your payment. Our support team will verify and resolve the issue promptly.
Games and How to Play
Games and How to Play
Go to the Cricket section on eb99 for BPL matches. Live betting is available both before the match starts and during innings. You can place bets on various markets including match result, toss, and top run scorer. Odds for each market are updated in real time.
eb99 offers slot games from several well-known providers including PG Soft, JILI, Pragmatic Play, and Spribe. Popular titles such as Fortune Tiger, Mahjong Ways, Gates of Olympus, Lucky Neko, Fortune Gems, and Wild Bandito can be played directly in your browser. New games are added regularly.
Yes. eb99's live casino section — baccarat, roulette, blackjack, and live show games — runs smoothly on all mobile browsers. Use a stable internet connection for the best experience. No app installation is required.
RTP is the theoretical rate at which a game returns a portion of total bets to players over the long term. A higher RTP means potentially more return for players over time. However, it is a mathematical average and results can vary each session. eb99 works with trusted providers to ensure fair play.
Yes. eb99 offers detailed betting markets for major cricket tournaments including the ICC T20 World Cup and IPL. Odds are available before the tournament begins and in-play betting is available during live matches. Visit the Cricket section for the latest updates.
Bonuses and Promotions
Bonuses and Promotions
eb99 offers a 200% welcome bonus on your first deposit — up to ৳10,000. So if you deposit ৳1,000, you will receive ৳2,000 in bonus funds. After opening a new account, the bonus is added automatically with your first deposit.
The wagering requirement for the welcome bonus is 15 times. This means you must wager an amount equal to 15 times the bonus amount before the bonus balance becomes withdrawable.
eb99's VIP program has three levels — Bronze, Silver, and Gold. At the Bronze level you can earn up to 0.3% weekly cashback. By playing regularly and actively, you can move up to Silver (0.5% cashback) and Gold (0.8% cashback). Higher levels come with additional benefits and priority support.
The games eligible for bonus use are generally listed in the promotion's terms and conditions. Some bonuses may be restricted to specific game categories. Read the terms carefully before claiming a bonus, or ask us on live chat.
eb99 offers limited-time promotions during various celebrations and special occasions. Special bonuses and cashback offers may be available during Eid, the BPL season, or major tournaments like IPL. Check the promotions page and live chat regularly for the latest offers.
Safety and Responsible Gaming
Safety and Responsible Gaming
Yes. eb99 uses SSL encryption to keep all your personal and financial information secure. We never sell or share your information with third parties. Visit our privacy policy page for more details on data protection and privacy.
Only those aged 21 or older may participate at eb99. Keeping minors away from gaming is an important part of our responsible gaming policy. We follow strict rules when it comes to age verification.
Yes. If you want to control your gaming, you can request through live chat to temporarily restrict your account or enable self-exclusion. Visit the responsible gaming page for all information and support related to responsible gaming.
Gaming addiction is a real issue and eb99 is committed to addressing it. If you feel that gaming is having a negative impact on your daily life, contact us directly. We will help with self-exclusion, deposit limits, and referrals to specialists. Visit the responsible gaming page for more information.
eb99 works only with established and trusted game providers whose random number generators (RNG) are tested by independent organizations. Fair play and transparency are a core part of our commitment. We believe every player deserves an equal and fair opportunity.
The eb99 support team is active 24/7. You can chat directly in Bengali through the live chat button on any page of the site. To contact us by email, write to [email protected]. We are always ready to provide fast and effective solutions to your issues.
Still have questions? Our support team is ready to help
Our 24/7 Bengali live chat support is always ready to answer any of your questions. Start a live chat now for a quick response.