Where can I get help if I have a gaming addiction?

The eb99 24/7 live chat team can help you directly in Bengali and assist with activating protective measures on your account. You can also email support@eb99.cam. Our team will assess your situation confidentially and advise on the right steps.

For ages 21 and above only

eb99 Responsible Gaming — Your Safety Is Our Commitment

eb99 believes entertainment is meaningful only when it is safe, controlled, and enjoyable. Our responsible gaming policy helps you play within healthy limits.

Why Is Responsible Gaming Important?

Online gaming and betting is a popular form of entertainment for millions of people. However, like any form of entertainment, crossing its limits can make it harmful. eb99 believes that the safety and well-being of every player is our greatest responsibility.

Responsible gaming means setting time and money limits according to your own means, never playing to chase losses, and giving priority to family and professional life. At eb99, we are committed to providing you with the protection tools and support to ensure your gaming experience always remains positive and enjoyable.

We firmly believe that only adults aged 21 or above may participate on our platform. Protecting the platform from minors and preventing addictive behaviour are part of our core principles.

Important Warning

Gambling is a risky activity. Always keep the following in mind:

Gaming is for entertainment, not as a source of income.
Do not place larger bets in an attempt to recover lost money.
Never play with money you cannot afford to lose.
Avoid gaming when you are under the influence of alcohol or are mentally distressed.
This platform is for ages 21 and above only.

Our Protection Tools and Features

Setting Deposit Limits

The first step in responsible gaming is setting your own spending limit. At eb99 you can set a daily, weekly, or monthly deposit limit. Once a limit is set, it will not be possible to exceed it. Lowering a limit takes effect immediately; increasing a limit requires a 24-hour waiting period.

Time-Out

Sometimes you need to take a short break. Using our time-out feature, you can temporarily close your account for anywhere from 24 hours to 30 days. During this period, logging in or placing bets is not possible. Once things are back to normal, you can start playing again.

Self-Exclusion

If you feel gaming is getting out of control, use the self-exclusion tool. It completely deactivates your account for a long period — 6 months or more. During this time, the account cannot be reactivated under any request, creating a strong barrier for your protection.

Reality Check Alerts

During long gaming sessions it is natural to lose track of how much time and money you are spending. Our reality check feature shows you a message at set intervals so you can make an informed decision — whether to continue or take a break.

Gaming History Review

View your deposit, withdrawal, and betting history at any time from your account dashboard. This is the easiest way to understand your own spending patterns. A transparent transaction history helps you make responsible gaming decisions.

24/7 Bengali Support

If you have any questions or concerns about responsible gaming, our live chat team is always ready. Speak in Bengali and get immediate assistance with any issue. Our trained team will help you while keeping your privacy fully protected.

Signs of Problematic Gaming

If you notice any of the following signs in yourself or someone close to you, use the responsible gaming tools and contact us.

Feeling a repeated urge to bet more and more in order to recover lost money.

Trying to stop or reduce gaming but failing; being unable to control yourself.

Neglecting family, friends, or work because of gaming, and a tendency to lie.

Using gaming as a way to reduce anxiety, stress, or depression.

Betting with money meant for essential expenses — such as rent, groceries, or debt repayment.

Being unable to stop thinking about playing; having trouble sleeping or concentrating.

How to Use Protection Tools

Log In

Profile Settings

Go to the "Responsible Gaming" section from the account profile menu.

Set Your Limits

Choose a deposit limit, time-out, or self-exclusion.

Get Support

If you have trouble, speak with our team via 24/7 live chat.

Assess Yourself

Responsible players generally follow these guidelines. They can serve as a helpful guide for you too.

I only play with money whose loss will not affect my daily life.

Before every gaming session, I set a limit on time and money.

I play gaming for enjoyment — not as a way to earn money.

I give spending time with family and friends more importance than gaming.

When I lose, I stop playing and do not try to chase my losses.

Gaming is not affecting my work, studies, or family relationships.

I take breaks when needed and do not hesitate to speak up for help.

Protection of Minors

eb99 strictly follows a 21+ age policy. Age verification is mandatory at registration and identity documents may be requested at any time. Minors are not permitted to open an account, and any such account identified will be closed immediately.

If there are children or teenagers at home, take the following steps:

Password Protection

Use a strong password on your device and eb99 account and do not share it with anyone.

Parental Controls

Enable parental control software from your internet service provider or device settings.

Log Out

Always log out of your account after use. Do not save your password in the browser.

Raise Awareness

Inform all family members, especially younger ones, about the risks and rules of online gaming.

Need Help? Contact Us

Never hesitate to speak up about gaming addiction or problematic behaviour. Our expert team is by your side.

eb99 Support Team

Live Chat — 24/7 support in Bengali

[email protected]

Self-Exclusion and Limit Setting: directly from Account Settings

Monday–Sunday, morning to night (BST UTC+6)

We believe that acknowledging a problem is a sign of strength. Your information will remain completely confidential.

Frequently Asked Questions — Responsible Gaming

After logging in to your eb99 account, go to Account Settings and find the "Responsible Gaming" section. There you can set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately. If you have any trouble, get help via live chat.

Self-exclusion generally applies for 6 months or longer. The account cannot be reactivated before the set period ends. Once the period is over, you will need to consciously submit a request to reactivate it. For long-term issues, a permanent closure option is also available.

A time-out is a temporary break — usually from 24 hours up to 30 days — giving you a chance to rest. Self-exclusion is a more serious step where the account remains fully closed for a long period. If you feel you are losing control over your gaming, self-exclusion is the more effective option.

No. Only individuals aged 21 or above can open an account at eb99. Age verification is mandatory at registration. If an underage account is identified, it will be closed immediately and any deposited funds will be returned.

The eb99 24/7 live chat team can help you directly in Bengali and assist with activating protective measures on your account. You can also email [email protected]. Our team will assess your situation confidentially and advise on the right steps.

Your account balance remains completely safe during self-exclusion. Once the set period ends and the account is reactivated, you will be able to withdraw that balance. For more details, contact us via live chat or email.

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