eb99's Privacy Policy
eb99 gives the highest priority to protecting your personal information. This policy transparently explains how we collect, store, and use your information.
eb99 ("we", "us", or "the platform") is a trusted online gaming and betting service in Bangladesh. This privacy policy ("policy") explains how we collect, use, store, and share your personal information when you use our website eb99.cam, mobile application, and related services ("services").
By using our services, you agree to the terms of this policy. If you do not agree with any part of this policy, please stop using our services and contact us.
This policy applies to all registered members, visitors, and anyone using any service of eb99. Our services are only for those aged 21 or above.
2.1 Personally Identifiable Information
During account registration and management, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and password (stored in encrypted form)
- Identity document information (as part of the KYC process)
- Address and country of residence
2.2 Financial and Transaction Information
To facilitate deposits and withdrawals, we process the following information:
- Payment method type (bKash, Nagad, Rocket, Upay)
- Transaction history, amounts, and dates
- Mobile banking number (stored in partially masked form)
- Deposit and withdrawal requests and their status
We never store your full PIN or password. All financial information is protected via SSL encryption.
2.3 Usage and Activity Information
To improve service quality, we automatically collect:
- Game play history and preferences
- Login time, session duration, and device type
- IP address and geographic location (country level)
- Browser type and operating system
- Cookies and similar tracking technologies
3.1 Service Operation and Improvement
We use the information we collect for the following purposes:
- Account creation, verification, and management
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- Customer service and technical support
- Platform security and fraud prevention
- Improving service quality and developing new features
3.2 Communication and Marketing
With your consent, we may send you emails about relevant offers, new games, and special promotions. You can unsubscribe from these communications at any time.
We never sell your personal information to third-party marketing agencies.
3.3 Fulfilling Legal Obligations
To ensure responsible gaming, prevent money laundering, and meet legal obligations, we verify identity under the KYC (Know Your Customer) process. This information forms part of our legal obligations.
4.1 What Are Cookies and Why Are They Used
Cookies are small text files stored in your browser. eb99 uses the following types of cookies:
- Essential cookies: Required to maintain login sessions and security.
- Performance cookies: Help improve page loading speed and user experience.
- Preference cookies: Used to remember language and display settings.
- Analytics cookies: Collect usage statistics to improve the service.
4.2 Managing Cookies
You can disable cookies at any time through your browser settings. However, disabling essential cookies may limit some functionality of the service. The method for deleting cookies varies by browser — please refer to your browser's help page.
5.1 Who We Share Information With
eb99 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:
- Payment providers: Minimum necessary information is shared with bKash, Nagad, Rocket, or Upay to process transactions.
- Technology partners: With trusted technology service providers for platform operation and security, who are bound to comply with our privacy standards.
- Legal authorities: Information may be provided to relevant authorities in the case of a court order, legal obligation, or investigation.
- Fraud prevention: Information may be shared with relevant agencies to prevent financial crime or fraud.
5.2 International Data Transfers
Our servers may be located in multiple countries. When transferring your information, we follow international data protection standards and ensure that appropriate safeguards apply in each jurisdiction.
6.1 Technical Security
To keep your information secure, eb99 takes the following measures:
- SSL/TLS encryption technology for all data transfers
- Passwords and sensitive information are encrypted using advanced hashing algorithms
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
- Restricted access to sensitive data — only authorized staff can view it
6.2 Response to Security Breaches
In the event of a data breach, we will notify affected users as quickly as possible and take the necessary protective measures. We will transparently communicate the nature of the incident, its potential impact, and the remedial steps we have taken.
7.1 Retention Policy
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. Generally:
- All information is retained while the account is active.
- Even after account closure, transaction records may be kept for a defined period for legal reasons.
- KYC-related information is retained in accordance with legal obligations.
- After the retention period, data is securely deleted or anonymized.
8.1 Right to Access and Correct Information
You have the right to view the personal information stored in your account and to request correction of any inaccurate information. This can be done by accessing your account settings or by contacting our support team.
8.2 Right to Delete Information
In certain circumstances, you may request the deletion of your personal information ("right to erasure"). However, some information may need to be retained due to legal obligations. In such cases, we will inform you in detail.
8.3 Right to Object to Processing
You may withdraw your consent for marketing communications at any time. You also have the right to object to the processing of your information in certain circumstances. To exercise this right, please contact our support team.
8.4 Right to Data Portability
You may request a copy of the personal information associated with your account. We will provide the information in a structured, commonly used, and machine-readable format.
9.1 Age Verification and Child Protection Policy
eb99's services are only for those aged 21 or above. We do not intentionally collect any information from minors. We verify age at the time of account registration and maintain additional identity verification measures when required.
If we become aware that information from a minor has been collected, we will immediately close that account and delete all associated information.
10.1 Notice of Changes
We may update this privacy policy from time to time. If there are any significant changes, we will notify you by email or via a notice on the platform.
If you continue to use our services after the changes, it will be assumed that you have agreed to the revised policy. We therefore recommend reviewing this page regularly.
The "Last Updated" date shown at the top of this policy indicates the time of the most recent change.
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Email: [email protected]
Live Chat: 24/7 live support available in Bengali
We will process your request as quickly as possible. Identity verification may be required for privacy-related requests.
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